Verbally aggressive people usually speak with hurtful words. Rather than being saddened by the painful words, realize that words cannot hurt you. You have a choice about how you respond. Taking their angry words personally only makes you feel bad and doesn’t help them feel better either.
3. RESPOND WITH CARING.
In a study of psychiatric nurses who worked with non-physical methods to de-escalate a verbally aggressive patient, nurses who could identify an escalating situation then followed these steps to help the patients to come back to a calm state.
* Check the aggressive person’s level of aggressiveness on a scale of 1 to 10
* Attempt to understand the meaning of the aggressive behavior
* Connected with the aggressive person
* Don’t wait to call for help if you think someone could get hurt.
* Listen to everything the angry person is saying and rephrase it back to them to make sure you understood them correctly.
* Use language like ‘I understand why you would be upset’ or ‘I can see how that would be frustrating for you.’
* Ask the aggressive person for a suggestion to fix the problem or offer your own solution.
4. ALLOW THEM A SAFE PLACE TO EXPRESS THEIR EMOTIONS.
Manipulation is a trait of passive aggressive people. Avoid being manipulated by recognizing the aggression for what it is, anger. If you’ve done nothing wrong, don’t let the angry person force you into an apology.
What a verbally aggressive person needs is a place to vent their angry frustrations where someone will listen, empathize and try to find a win-win solution for both parties. Let the angry person know that you are willing to listen but only if they calm down so you can talk at a normal volume.
5. ALLOW THEM SPACE TO BE ALONE.
Aggressive people are usually quick to be overwhelmed and then frustrated by a lot of sensory input. Traffic and crowded places for example have lots of sights, sounds, and decisions that have to be made. Too much is going on and it becomes difficult to process making a person frustrated by sensory overload.
When the person goes beyond frustration to aggressiveness, it can become a dangerous situation for the focus of their anger. This type of aggressive pattern is a fairly common one in our lives of daily stress. Removing some of the stimuli that are making sound is one of the best ways to deescalate and aggressive person.
Allow them to have a more quiet environment for a moment so they can calm down their level of anxiety. Aggression to you may just be a panic attack for them that has put them in fight or flight mode.
6. RESPOND WITH HUMOR
No one likes to be made fun of, but if you can be quick with a sincere joke, even one at your own expense and laugh, that ability to add humor is the best way to respond to a verbally aggressive person. A comment like ‘Hey, I understand. I get a little more likely to get angry right before lunch too’ or something non-hurtful that can possibly get a smile from the other person.
7. SUGGEST RESOURCES FOR HELP.
Ask the verbally aggressive person how best to help them if they ever feel this angry about something again in the future. Offer whatever resources you have that may help them. Counseling resources are more widely available now than ever before.
There are counseling apps, text lines, websites, phone and video chats available now. There is no reason to live with emotional pain if therapy can help. Source